shipping & returns

shipping policy

Shipping Within Canada

Shipping Costs to Canada (based on total order value)

 Under $99 $5.00

Over $99 +  FREE

4-10 Day Shipping

2-4 Day Shipping   Based on total order weight

1-2 Day Shipping   Based on total order weight

 

Order Processing

  • We ship from Toronto

  • We process orders within 2-3 business days (excluding weekends and holidays). Pre-ordered items are processed within 2-3 business days of arrival in stock.

  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

  • If you need any assistance with your order, please contact us immediately.  We will not be able to make changes to your order after it has shipped.

  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

NOTE: We are not responsible for shipping carrier delays.

Shipping Costs to the US

Under $99   $8.00

Over $99+   Free

Regular (3-7 business days)

1 Business Day - Based on total order weight

2-6 Business Days - Based on total order weight

 

Order Processing

  • We process orders within 2-3 business days, excluding weekends and holidays.

  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

  • If you need any assistance with your order, please contact us immediately  We will not be able to make changes to your order after it has shipped.

  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.


*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost. Customers are responsible for any applicable charges.

International Shipping

Order Processing

  • We are located in and ship from Toronto, Ontario

  • We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.

  • Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.

  • If you need any assistance with your order, please contact us immediately. We will not be able to make changes to your order after it has shipped.

  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

International Orders*

  • These shipping methods do not have online tracking information.

Regular Shipping

International Shipping

Based on total order weight

*packages may be charged import duties and/or customs fees; these fees are determined by customs officials and are not included in the shipping cost.

 

NOTE: We are not responsible for shipping carrier delays.

Returns

Return Policy    

    We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds and exchanges on our products. All we ask is that returned with its original packaging. Shipping costs are non-refundable and you are responsible for return shipping costs, unless we made a mistake with your order or there is a defect in the product. 

 

    Steps:    

  • You may use any shipping method you like as long as a tracking number can be provided. 

  • Carefully package the items in the original shipping box or any suitable shipping carton.

  • Make sure you include your name and/or order number so that we know who it's from!

  • Returns and Exchanges are only accepted within 30 days of purchase.

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